Home · Shipping & Returns
Shipping
& returns.
Returning something
Start it within fourteen days of delivery
From the returns portal, or from Orders in your account. You will need the order number and the email you used.
We email a label
Usually within a few hours. If we sent the wrong thing or it arrived faulty, the label is on us.
Send it back unworn, unwashed, tags on
The original mailer is fine to reuse. Hats travel better with something soft inside the crown.
Refund within five business days of arrival
Back to the original payment method. Your bank may take another few days to show it.
The short version
In every parcel
Inside every order is a pinch of authentic sea salt from the salinas of the Ria de Aveiro, where only a handful of traditional working salt pans remain.
It is there because our founder's grandmother worked the Portuguese coast as a varina, carrying fresh fish and sea salt through the streets. It is the one part of the parcel that is not for wearing: the Atlantic sun, the salt air and the work of generations of coastal families, arriving alongside the piece. The whole story is here.